Fuely AI by Chatfuel

Tool Introduction

Fuely AI by Chatfuel is an AI-powered agent built to automate customer interactions across messaging apps like WhatsApp, Instagram, and Facebook Messenger. It runs on OpenAI models and draws from Chatfuel’s expertise in sales and marketing. Businesses use Fuely AI to manage the entire customer journey—from first contact to post-purchase support—helping them scale operations and boost revenue without increasing headcount.

Demo Available?

Fuely AI offers a free trial with 50 conversations and no credit card required to start.

Tool's Accuracy

User feedback highlights strong performance in automating support, booking, and lead tasks. The platform delivers context-aware replies using OpenAI models enhanced by Chatfuel’s tools.

Aggregate Rating

4.4/5 stars (estimated from informal sources and limited reviews)

Detailed Overview

Smart automation of sales and support across messaging apps using custom rules, GPT-based skills, and third-party integrations.

What Fuely AI by Chatfuel Does

Fuely AI automates tasks such as booking appointments, qualifying leads, providing customer support, and assisting with product orders. It connects with tools like Stripe, Shopify, Calendly, and Google Sheets. The Connectors feature lets you set rules for specific actions based on user behavior—for example, routing angry users directly to live agents.

Who Fuely AI by Chatfuel is for

Businesses of all sizes use Fuely AI to automate customer conversations without needing advanced tech skills. It’s especially useful for eCommerce stores and service providers that rely on fast responses at scale.

Top Differentiators

Fuely AI handles complex conversations by escalating when needed. Its ChatGPT integration allows more natural replies than rule-only bots. It also scales conversation volume without performance issues or burnout risks.

Introductory Video

Founding Year

2024

Target Industry

B2C, SMB, eCommerce, SaaS, Agencies, Retail, Service Providers

Available Integrations

Stripe: Enables automated payment processing and sales management within chat flows.
Shopify: Connects product catalogs, manages orders, and automates customer notifications for e-commerce workflows.
Zapier: Links Fuely AI to thousands of third-party apps for CRM updates, email alerts, and automation tasks.
Calendly: Supports appointment booking directly through chat conversations.
Google Sheets: Allows real-time data capture and syncing with business records from chat interactions.
HubSpot: Automates lead creation and CRM updates within marketing and sales pipelines.
Facebook Messenger: Provides native support for chatbot engagement on the messaging platform.
Instagram: Enables automated interactions through Instagram messaging channels.
WhatsApp: Supports business messaging with integrated chatbot functionality.
Connectors Feature: Triggers actions or human handoffs based on conditions set in chat workflows.
API & Webhooks: Offers custom integration options with external services using HTTP requests.

Plans & Pricing

Facebook and Instagram – Business Plan: $19.99/month for 1,000 conversations. Example tier: $45/month for 2,500 conversations.
WhatsApp – Business Plan: Starts at $49.49/month for 1,000 conversations.

All Business plans include full platform access: Fuely AI, AI instant responses, shared inbox, and pre-built templates.

Enterprise Plan: Starts at $300/month. Includes all Business plan features plus a personal account manager, 10 free bot-building hours, and bulk pricing.

All plans are billed monthly. Overage fees apply if conversation limits are exceeded; these are charged monthly as an adjustment fee based on excess usage.

Free Plan: Offers basic features; specific usage limits are not detailed.
Free Trial: Lets you build a bot and test features before upgrading.

Refunds are available if canceled within 3 days of a monthly plan or 30 days of an annual plan. Usage-based plan refunds may be prorated based on use.

You can cancel paid plans anytime unless under a custom contract with special terms.

All pricing is listed in US dollars.

Features & Specs

Appointment Booking: Lets customers schedule through chat on supported platforms.
Customer Support: Answers common questions automatically; escalates complex issues.
Lead Qualification: Identifies valuable leads using preset criteria; forwards them to your team.
Sales: Suggests products based on user input; helps complete purchases.
Custom Skills: Create unique capabilities using the ChatGPT API.
Connectors: Define triggers that launch actions like handing off to live agents during tense chats.
Integrations: Works with Stripe for payments, Shopify for eCommerce, Calendly for scheduling, and Google Sheets for data tracking.
Scalability: Handles unlimited simultaneous chats without slowing down.

Security & Compliance

Fuely AI is built on OpenAI models and enhanced with real-world insights from Chatfuel's processed messages. Specific policies on training data are not publicly detailed.

Industry Use-Cases

eCommerce

Fuely AI helps reduce cart abandonment by sending personalized follow-up messages. It also recommends products based on past purchases, making upselling and cross-selling easier.

SaaS Companies

Fuely AI automates responses to frequent customer questions, saving support team time. It also qualifies leads and segments them for targeted campaigns, improving conversion rates.

Agencies

Fuely AI manages customer service across clients' messaging platforms, simplifying support workflows. It also uses behavior data to personalize messages, boosting engagement and loyalty.

Tool's Alternatives

Manychat
Offers strong multichannel support across major platforms like Facebook Messenger and WhatsApp. Features include a visual flow builder, e-commerce tools, and advanced live chat options.

MobileMonkey (Customers.ai)
Focuses on lead generation through web, SMS, and social channels. Includes campaign management tools like drip sequences but is less tailored to e-commerce workflows.

TARS
Specializes in conversational landing pages for lead capture. Includes Stripe and Zapier integrations but lacks advanced multichannel AI handoff capabilities.

Dialogflow by Google
Provides advanced AI agent creation with rich NLP features. Best suited for developers due to technical setup requirements. Integrates deeply with Google Cloud services.

Frequently Asked Questions

What messaging platforms does Fuely AI support?
Fuely AI works with WhatsApp, Instagram, and Facebook Messenger. It automates chats across these apps to manage sales, support, and lead tasks.

What are the pricing options for Fuely AI plans?
Business plans start at $19.99/month for 1,000 Facebook or Instagram conversations. WhatsApp plans begin at $49.49/month for the same volume. Enterprise plans start at $300/month with added services.

Does Fuely AI offer a free plan or trial?
Yes. A free plan is available with basic features. There's also a free trial with 50 conversations and no credit card required.

Which tools integrate with Fuely AI out of the box?
Fuely AI integrates with Stripe, Shopify, Calendly, Google Sheets, HubSpot, Zapier, and messaging apps like WhatsApp, Instagram, and Facebook Messenger.

How does Fuely AI handle customer support automation?
It answers common questions automatically using ChatGPT-based replies. Complex issues can trigger escalation to live agents through configurable Connectors.

Can Fuely AI help book appointments through chat?
Yes. The platform supports appointment scheduling via chat using its Calendly integration on supported messaging platforms.

Is there a usage limit on conversations per plan?
Business plans include set conversation limits—1,000 or more based on tier—with monthly overage fees if exceeded.

What types of businesses benefit from using Fuely AI?
eCommerce stores, SaaS companies, agencies, and service providers use it to automate messaging workflows without needing advanced tech skills.

How scalable is Fuely AI for high message volumes?
The platform handles unlimited simultaneous chats without slowdowns or performance issues during high-volume periods.

Comments are closed.