Name: Tidio
Brand: Tidio
Availability: InStock

Tool Introduction

Tidio is a customer service software suite that combines live chat, chatbots, AI agents, and automation tools in a single platform. It helps small and medium-sized businesses manage customer conversations across web, email, and social media channels. The service supports real-time assistance and automates routine tasks to increase efficiency and boost sales. Designed for teams with limited technical resources, Tidio simplifies setup through guided onboarding and no-code automation features. Its conversational AI agent, Lyro, uses models like Anthropic’s Claude to handle common customer questions.

Demo Available?

Tidio offers a free 7-day trial with full access to paid features—no credit card needed. You can request more time through support if needed.

Tool's Accuracy

Tidio’s AI tools reportedly resolve up to 67% of support load. Users cite improved conversions and satisfaction, especially in e-commerce and small business customer service contexts.

Aggregate Rating

4.6/5 stars (estimated from informal sources and limited reviews)

Detailed Overview

Tidio unifies live chat, AI automation, and helpdesk features to streamline support and drive e-commerce sales.

What Tidio Does

Tidio delivers real-time support via a live chat widget and automates responses with its AI chatbot Lyro. It includes a visual flow builder to create rule-based workflows using triggers, actions, and conditions. A unified inbox manages conversations from web chats, emails, Messenger, Instagram, and WhatsApp. Features like visitor tracking, lead capture forms, analytics tools, templates, multi-language support, and an agent copilot round out the offering.

Who Tidio is for

Tidio is ideal for SMBs needing scalable support without technical complexity. E-commerce stores use it to reduce cart abandonment through proactive engagement. Support teams benefit from centralized communication channels. It's suited both for businesses new to live chat or looking to consolidate tools into one system.

Top Differentiators

All-in-one solution: Live chat, helpdesk tickets, AI chatbot in one interface.
Fast setup: Visual builder with pre-built templates enables no-code deployment.
Multichannel inbox: Supports Messenger, Instagram, WhatsApp alongside webchat and email.
Lyro chatbot: Context-aware responses trained on site content using Claude models.
User-friendly design: Built for non-technical users with guided onboarding.
Tailored for e-commerce: Features designed specifically for online retailers.

Introductory Video

Founding Year

2013

Target Industry

B2B, B2C, SMB, E-commerce, Retail, Service-based businesses, Digital agencies, SaaS providers

Available Integrations

Shopify: Lets merchants handle customer chats, view orders, and make changes from the store backend.
Zapier: Connects Tidio with thousands of apps to automate tasks like lead capture and CRM updates.
Facebook Messenger: Centralizes direct messages and comments for faster responses within the Tidio dashboard.
Instagram: Enables management of messages and comments from Instagram directly in Tidio.
WhatsApp: Supports real-time sales and service chats through WhatsApp Business API integration.
Google Analytics: Tracks chatbot and live chat performance for data-driven decision-making.
Klaviyo: Adds new subscribers from chat to email lists for targeted marketing campaigns.
Omnisend: Sends chat leads to mailing lists for automated ecommerce marketing.
ActiveCampaign: Syncs new contacts from chats into automated email sequences or CRM pipelines.
MailerLite: Transfers chat users to subscriber lists for personalized campaigns.
Brevo: Integrates with mailing lists for segmentation and campaign automation via chat interactions.
Zendesk: Helps manage tickets and contacts inside Tidio for smoother support workflows.
Salesforce: Connects customer data between Tidio chats and Salesforce records for better service handling.
Trello: Turns chat conversations into cards, improving task tracking and team follow-up processes.
Stripe: Enables payment collection during chat sessions through Stripe account integration.

Free: $0/month. Includes 50 Lyro AI Agent conversations (one-off), 100 Flows visitors reached, up to 50 billable conversations per month, live chat and ticketing, live visitors list, operating hours, basic analytics, and live chat channels.
Starter: $24.17/month. Includes 100 billable conversations, 50 Lyro AI Agent conversations (one-off), 100 Flows visitors reached, live chat and ticketing, live visitors list, operating hours, basic analytics, and live chat channels.
Growth: from $49.17/month. Includes from 250 billable conversations and everything in Starter plus advanced analytics, user permissions, automatic chat assignment, automatic reply, live typing, viewed pages history, and macros.
Plus: from $749/month. Includes custom billable conversations and everything in Growth plus departments, multiproject support, custom branding, ticketing automations, live chat support, dedicated Success Manager, OpenAPI access, custom limits and seats count, and larger attachments.
Premium: contact for pricing. Includes custom billable conversations and everything in Plus plus from 3 000 Lyro AI conversations with a guaranteed 50% resolution rate using pay-per-resolution billing model; also includes mobile SDK integration, AI insights and CSAT metrics tracking, super admin role management features, custom analytics options with advanced Copilot tools integration; security services coverage including SSO access control; Slack support; compliance management; Lyro AI as a managed service.

Tidio offers stand-alone products: Lyro AI Agent from $32.50/month for at least 50 conversations and Flows from $24.17/month for at least 2 000 visitors reached. Each

Pricing last verified: 01/16/2026
Official Source: https://www.tidio.com/pricing/
Disclaimer: Pricing is subject to change. Please confirm current pricing on the vendor site.

Features & Specs

Live Chat Widget: Real-time website messaging with customizable design options.
AI Agent (Lyro): Handles up to 70% of routine queries; powered by Anthropic’s Claude; escalates complex issues.
Visual Flow Chatbot Builder: No-code tool to automate interactions based on visitor behavior or data inputs.
Unified Inbox: Manages messages from website chats, social platforms (Messenger/Instagram/WhatsApp), and email in one place.
Pre-Chat Forms & Lead Capture: Collects visitor info before starting conversations; supports custom fields.
Visitor Tracking & Analytics: Monitors page views and user activity; tracks ticket status and agent performance metrics.
Multi-Language Support: Available in English, French, German, Spanish, Portuguese, Italian, Russian.
Templates Library: Pre-configured bots for common sales or support workflows.
Agent Copilot: AI-generated response suggestions during active chats based on existing knowledge base content.
Channel Integrations: Direct integrations with Messenger/Instagram/WhatsApp; all routed into one dashboard.
No-Code Automation Tools: Non-developers can launch bots using visual interfaces without writing code.
Helpdesk & Ticketing System: Tracks issues through basic ticket workflows within the same interface.

Supported across various platforms such as WordPress, Shopify, Meta suite tools such as Messenger, Instagram, WhatsApp, and more.

Security & Compliance

Tidio stores customer data in EU-based data centers, ensuring GDPR compliance. Data is encrypted in transit using TLS/SSL and encrypted at rest. SSO is supported for enterprise users. Role-based access controls are available for assigning user permissions. Users can request data deletion per GDPR guidelines. Lyro is trained only on customer-provided content such as FAQs and website text.

Industry Use-Cases

E-commerce

Tidio uses the Lyro AI chatbot to answer common pre-sale questions, reducing staff workload and improving response times. Proactive chat triggers help recover abandoned carts and boost conversions.

SaaS/Service Providers

Tidio automates onboarding with visual flows that guide users and answer FAQs. The unified inbox centralizes communication across channels, improving consistency and reducing missed messages.

Retail/Local Businesses

The platform handles after-hours inquiries with an AI chatbot that captures leads and schedules follow-ups. Pre-chat forms route visitors efficiently, helping teams qualify leads faster.

Tool's Alternatives

LiveChat, ManyChat, Zendesk, Intercom, Gorgias.

Frequently Asked Questions

What features are included in Tidio’s Free plan?
The Free plan includes up to 10 operators, unlimited live chat, 50 chatbot conversations monthly, basic support, integrations, and a branded widget. It also allows up to 100 unique Flows visitors per month.

How does the Lyro AI chatbot work in Tidio?
Lyro handles up to 70% of routine queries using Anthropic’s Claude models. It reads site content and customer-provided text like FAQs to answer questions and escalates complex issues when needed.

Which platforms does Tidio integrate with for communication?
Tidio connects with Messenger, Instagram, WhatsApp, email, and webchat. All messages appear in a unified inbox for easier management across channels.

Does Tidio require coding knowledge to set up bots?
No-code tools let users build workflows visually using triggers, actions, and conditions. Pre-built templates simplify setup for non-technical teams during onboarding.

Is Tidio suitable for e-commerce businesses?
Yes. E-commerce stores use it to reduce cart abandonment through proactive chats and automate common pre-sale questions with Lyro AI.

Can I try Tidio before committing to a paid plan?
Yes. A free 7-day trial gives access to all paid features without requiring a credit card. Extra time can be requested via support.

How does Tidio handle data privacy and security?
Customer data is stored in EU-based centers under GDPR rules. Data is encrypted at rest and in transit. Role-based permissions and SSO are supported on some plans.

What types of automation can I create with the Flow Builder?
Users can design workflows based on visitor behavior or form inputs using no-code visual tools that support triggers, conditions, and actions.

Which analytics features are available in Tidio?
Analytics tools track visitor activity, ticket status, agent performance metrics, and chatbot engagement rates to help improve service quality.

Tidio Verified listing

AI customer service platform for live chat, AI agents, and help desk ticketing.