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    Short Wave AI

    AI-native email for smarter business communication.

    Tool Introduction

    Shortwave is an AI-powered email platform built to modernize business communication. Founded by former Google engineers, it tackles outdated email workflows with advanced automation and real-time collaboration. The platform helps you triage, organize, and respond to emails more efficiently using large language models. Unlike legacy tools that add AI as a layer, Shortwave integrates it deeply into the inbox. Its design encourages structured inbox management and productive team coordination, all while enhancing clarity and speed in email-driven work.

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    Tool's Accuracy

    Shortwave uses server-side architecture with GPU clusters and vector databases to enhance AI email analysis. Its multi-modal system processes names, labels, and time ranges to improve summarization and intelligent search accuracy.

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    Detailed Overview

    A collaborative AI-first inbox built for fast triage, smart search, personalized replies, and real-time team workflows.

    What Short Wave AI Does

    Shortwave transforms the inbox into a smart workspace. It summarizes emails instantly, drafts responses in your voice, searches content using natural language, and bundles related messages. The platform supports converting emails into tasks with prioritization tools. You can share threads live with teammates, add private comments, assign tasks, and use shared labels for coordination. It also handles meeting scheduling and delivery timing with AI support. Custom prompts and interface settings allow deep personalization.

    Who Short Wave AI is for

    Shortwave fits professionals handling large email volumes across sales, support, project management, or executive roles. Teams needing shared visibility benefit from its collaboration tools. Gmail or Google Workspace users see smooth integration into daily workflows. Companies aiming to boost productivity through smarter communication are well-suited for the platform.

    Top Differentiators

    • Built-for-AI architecture: Designed from scratch around intelligent workflows.
    • Context-aware assistant: Uses full inbox context to improve relevance.
    • Native collaboration: Thread sharing and task features are core—not added later.
    • Structured triage method: Bundles messages by type; turns emails into actions.
    • Customizable experience: Tailor prompts and automations to fit how you work.
    • Cross-platform access: Consistent features on web, iOS, and Android.
    Introductory Video
    Founding Year

    2020

    Target Industry

    B2B, Enterprise, SMB, Technology companies, Professional services

    Available Integrations
    • Asana: Create tasks directly from emails, such as bug reports, without leaving the inbox.
    • Notion: Generate pages for project updates within email threads for better context and tracking.
    • HubSpot: Look up contacts and access organizational data to inform replies or task planning.
    • Google Workspace: Manage emails, schedules, and tasks with AI support through its Google Workspace Marketplace integration.
    • Slack: Supports team communication workflows from within Shortwave AI's interface.
    • Calendar applications: Enable scheduling actions and availability checks directly via email.
    • CRM systems: Connect sales and support workflows through AI-powered access to CRM data.

    Shortwave uses the Model Context Protocol (MCP) to support custom integrations. This allows users to connect most business tools by pointing to an MCP server. Integrations are available on the Business plan or higher.

    Plans & Pricing
    • Business: $24 per seat per month, billed annually. Includes full standard search history, Claude 4.5 Sonnet intelligence, 5 years of AI search history, and up to 50 threads per AI search. Offers 3 AI-powered filters, web browsing, autocomplete, summaries, attachment analysis, read statuses, link tracking, snippets, and more. Allows about 50–100 AI requests daily based on complexity. Supports thread sharing, team comments, assignees, shared labels and channels.
    • Premier: $36 per seat per month, billed annually. Adds advanced intelligence (Claude 4.5 Sonnet with extended reasoning), unlimited AI search history, up to 100 threads per AI search, and 10 AI-powered filters. Provides smarter responses with double the context tokens and includes premium support. Daily usage quota is twice that of the Business plan.
    • Max: $100 per seat per month, billed annually. Offers expert intelligence (Claude 4.1 Opus with extended reasoning), up to 150 threads per AI search, and 50 AI-powered filters. Delivers responses with triple the context tokens and six times the daily usage quota of Business tier. Includes live one-on-one training.
    Features & Specs
    • AI Summaries: One-line overviews appear atop every thread; longer summaries use GPT-4 Turbo when needed.
    • Writing Assistant: Drafts emails in your tone; enhances clarity; translates text; personalizes based on history.
    • Natural Language Search: Finds answers across emails and attachments without keyword juggling.
    • Inbox Bundling: Groups similar messages like newsletters or promotions for quick review.
    • Email-to-To-Dos: Converts messages into tasks with notes and priority flags.
    • Live Collaboration: Share threads in real time; assign tasks; comment privately within teams.
    • Smart Scheduling Tools: Automate meeting setup; control when recipients see your emails.
    • Read Receipts & Click Tracking: Know when links are clicked or messages viewed via real-time alerts.
    • Notification Controls: Customize push alerts by sender or message type.
    • Multi-Inbox Support: Manage multiple Gmail/Workspace accounts from one place.
    • Custom Workflows & Themes: Use custom prompts (AI Snippets), automations (AI Automations), color themes—all user-controlled.
    • Security Compliance: Meets CASA Tier 2 cloud security standards.

    Supported integrations include Gmail/Google Workspace using OAuth. The system handles standard formats like MIME and HTML plus typical attachments through Gmail’s backend.

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    Security & Compliance

    Shortwave meets CASA Tier 2 compliance standards for cloud security in Australia. Data is encrypted during transmission and storage using industry-standard protocols. Team-based permissions control access to shared labels and threads. Users can manage what inbox data the AI accesses for privacy control.

    Industry Use-Cases

    Technology Sector

    Shortwave bundles related threads, summarizes key points, and turns action items into to-dos. Live thread sharing and comments help teams coordinate, reduce triage time, and track project progress.

    Shortwave retrieves client emails, summarizes interactions, and suggests next steps. The scheduling assistant automates meeting setup, improving sales follow-up and boosting client satisfaction.

    Professional Services (Consulting, Legal, Finance)

    Shortwave’s AI search and summaries surface relevant insights from large volumes of email. This speeds up report prep while improving accuracy in consulting deliverables.

    Legal teams use Shortwave to bundle case emails, assign tasks, and set deadline reminders. Security features support compliance needs during sensitive communication management.

    Startups and SMBs

    Founders use AI triage to identify urgent messages fast. The assistant drafts responses and schedules follow-ups, helping small teams manage stakeholder emails efficiently.

    Support teams share labels and threads with private comments for real-time collaboration. The assistant helps craft consistent replies that improve resolution times and customer experience.

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    Frequently Asked Questions

    What are the main features of Shortwave AI?
    Shortwave summarizes emails, drafts replies in your tone, bundles messages, and enables real-time team collaboration. It also supports natural language search, scheduling tools, read receipts, and task management from within your inbox.

    Which plans does Shortwave AI offer and what’s included?
    Plans include Business at $24, Premier at $36, and Max at $100 per seat monthly (billed annually). Each adds more AI filters, thread limits per search, daily usage quota, intelligence levels, and support features.

    What email platforms does Shortwave integrate with?
    Shortwave integrates natively with Gmail and Google Workspace using OAuth. It supports multiple accounts and handles standard email formats through Gmail’s backend.

    Can I collaborate with my team in real time?
    Yes. Teams can share threads live, assign tasks, add private comments, use shared labels, and manage channels directly inside the inbox for seamless coordination.

    How does Shortwave handle data security and compliance?
    Shortwave meets CASA Tier 2 cloud security standards. Data is encrypted in transit and at rest. Users control inbox data access by the AI assistant via permissions and visibility settings.

    What integrations are available on the Business plan or higher?
    Supported integrations include Asana, Notion, HubSpot, Slack, Google Workspace apps like Calendar, plus CRM systems via MCP server connections.

    How customizable is the platform experience?
    Users can personalize prompts using AI Snippets or set up automations via AI Automations. Interface themes can also be customized to match workflow preferences.

    Who benefits most from using Shortwave AI?
    Professionals in sales, support, project management or executive roles benefit from faster triage and collaboration. Teams handling high email volumes gain productivity through smart workflows.

    What devices or platforms support Shortwave AI access?
    Shortwave works across web browsers as well as iOS and Android apps. Core features remain consistent across all supported platforms.

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