Hiver AI

Tool Introduction

Hiver AI is a cloud-based customer service platform built to improve how teams handle support operations within email. Founded by IIT Kharagpur alumni Niraj Ranjan Rout and Nitesh Nandy, Hiver integrates with Gmail and Google Workspace to eliminate the inefficiencies of traditional inboxes. By adding automation and AI directly into the email environment, the platform enables faster responses, clearer collaboration, and consistent service. Hiver helps organizations adapt to digital-first demands without disrupting existing workflows. Its tools draft replies, detect sentiment, summarize interactions, route tickets smartly, and provide predictive insights—all aimed at reducing manual effort.

Demo Available?

Hiver offers a 7-day free trial of the Elite plan with no credit card required. Users can also request a sales demo directly from Hiver.

Tool's Accuracy

Hiver’s AI tools are reported to perform reliably in live support use. Users highlight accurate response suggestions and effective automation, though complex queries may need manual review.

Aggregate Rating

4.3/5 stars (based on 1,200+ verified reviews across the internet).

Detailed Overview

A customer service platform that streamlines team communication, automation, and omnichannel support—all within Gmail.

What Hiver AI Does

Hiver AI manages group emails using a shared inbox integrated with Gmail. It supports customer communication across email, live chat, WhatsApp, voice calls, and social media. Teams can automate tasks like routing messages or tagging conversations using AI. Features include sentiment detection, reply drafting, context summarization, SLA alerts, performance tracking through analytics dashboards, and rule-based workflows for triage or escalation.

Who Hiver AI is for

Hiver AI serves support-oriented teams such as agents, managers, leads, and operations staff in SaaS companies, logistics providers, manufacturers, educators, healthcare institutions, financial services firms—and more—who rely on email for communication.

Top Differentiators

Gmail Integration: No need to switch platforms.
AI Automation: Smart routing and reply generation.
Omnichannel Support: Email plus chat tools like WhatsApp.
Collaboration Tools: Shared drafts and internal notes.
Fast Onboarding: Familiar interface reduces learning curve.

Introductory Video

Founding Year

2011

Target Industry

B2B, SMB, Enterprise, SaaS, logistics, manufacturing, education, financial services, healthcare, media and entertainment

Available Integrations

Google Workspace: Hiver integrates directly, enhancing email and collaboration workflows within Gmail and other Workspace tools.
Salesforce: Enables users to view, edit, and update records from Hiver; available on paid plans with OAuth authentication.
HubSpot: Syncs contacts, deals, and tickets in real time; supports customer relationship management inside Hiver.
Jira: Allows support teams to create and manage development tickets without leaving Hiver; limited support for custom fields.
Asana: Lets users create tasks and update statuses from Hiver; useful for tracking support-linked projects.
Monday.com: Supports task updates and board changes directly from the platform; may require setup for automation features.
Shopify: Syncs order data with customer tickets; improves e-commerce team response times via native integration.
Zapier: Connects Hiver to hundreds of apps through no-code workflows including Slack, Trello, and Airtable.
Make: Expands integration capabilities by automating workflows across diverse platforms using visual scenarios.
Public API & Webhooks: Allow custom integrations with systems that support RESTful APIs or webhook triggers.

Free Plan: Includes unlimited users and supports email, chat, WhatsApp, and voice triage. Offers essential ticketing, channel access, integrations, and support.

Lite Plan: $19 per user/month (monthly billing). Includes email management, two shared inboxes, live chat, knowledge base, collaboration tools, basic analytics, and 24/7 support.

Growth Plan: $29 per user/month (monthly billing). Adds unlimited users, advanced analytics, custom reports, and more integrations.

Pro Plan: $49 per user/month (monthly billing). Includes Growth features plus five shared inboxes, chatbots, advanced reporting, AI tools like summarization and suggested responses, SLA management, and Salesforce integration.

Elite Plan: Contact sales for pricing. Adds unlimited shared inboxes, skill-based auto-assignment, HIPAA compliance, Okta integration, a dedicated success manager, call-back support, uptime SLA, quarterly team training, and custom build hours.

Hiver AI Add-on: $20 per user/month. Available with any paid plan. Provides access to all current AI features.

All plans require at least two seats. After five seats are reached, additional licenses can be added in increments of five. Subscriptions renew automatically unless canceled. Payment is due in advance.

Pricing last verified: 11/19/2025
Official Source: https://hiverhq.com/
Disclaimer: Pricing is subject to change. Please confirm current pricing on the vendor site.

Features & Specs

Shared Inbox: Manage group emails like help@ from one place.
Omnichannel Support: Communicate over email, chat, WhatsApp, phone calls.
AI-Powered Automation: Draft replies automatically; detect sentiment; tag or route based on rules.
Workflow Rules: Automate triage processes with SLA alerts and escalations.
Team Collaboration Tools: Use shared drafts; avoid duplicate replies with collision detection; add notes/mentions for internal coordination.
Performance Analytics: Track SLAs; monitor response time; evaluate team productivity via dashboards.
Knowledge Base Integration: Reduce repeated answers by linking common responses internally.
Seamless Gmail Experience: Work inside Gmail without toggling between platforms.
Third-party Integrations: Use APIs to connect CRMs or build custom solutions with SDKs.
Mobile Access: Manage conversations while on the move via mobile devices.
Cloud-Based Deployment: Scalable infrastructure supports growing teams without setup overhead.
Secure Data Handling: Encryption in transit/at rest; SSO; SCIM provisioning; RBAC controls for user access management.

Security & Compliance

Hiver uses encryption in transit and at rest to protect data. The platform supports SSO via SCIM for secure access control. Role-based permissions help restrict data access to authorized users. Data retention policies are configurable based on organizational needs. Secure deletion tools are available. Hiver’s approach aligns with industry best practices in security and responsible AI design.

Industry Use-Cases

SaaS Industry

Hiver helps SaaS teams manage high volumes of customer queries through a shared inbox and AI automation, leading to faster responses and improved satisfaction.

Logistics Industry

Hiver enables logistics teams to handle shipment inquiries from one inbox, automate tasks, and share updates quickly, improving communication and response times.

Manufacturing Industry

Hiver supports manufacturing teams by centralizing support emails, enabling task assignment, and tracking progress for better collaboration and customer outcomes.

Education Industry

Hiver lets education teams respond across channels, automate tasks, and resolve issues efficiently—helping schools support students and parents more effectively.

Financial Services Industry

Hiver offers secure Gmail-based workflows for financial services teams to manage queries, automate processes, and maintain compliance with internal collaboration.

Healthcare Industry

Hiver empowers healthcare teams to engage patients across channels and coordinate internally for timely appointment management and patient support.

Tool's Alternatives

Zendesk

Offers a powerful ticketing system with community forums and multi-channel support. It excels in analytics but may be complex for small teams.

Freshdesk

Combines AI-powered ticketing with fast onboarding. It's easy to use but requires premium tiers for advanced features like workflow automation.

Help Scout

Focuses on simplicity and a shared inbox experience. Its interface is user-friendly, though reporting tools are not as robust as Hiver's.

Gmelius

Tailored for Gmail-based teams, offering strong AI rules and automation. Its integration options are fewer than Hiver's but excel

Frequently Asked Questions

What is Hiver AI and how does it work?
Hiver AI is a Gmail-integrated customer service platform that uses AI to automate workflows, route queries, draft replies, and detect sentiment—all within the email interface.

Which communication channels does Hiver AI support?
Hiver supports customer interactions across email, live chat, WhatsApp, voice calls, and social media through an omnichannel inbox integrated with Gmail.

What are the available pricing plans for Hiver AI?
Plans include Free, Lite ($19/user/month), Growth ($29), Pro ($49), and Elite (custom pricing). An AI add-on costs $20/user/month and works with any paid plan.

Does Hiver offer a free trial or demo?
Yes. Hiver provides a 7-day free trial of the Elite plan without requiring a credit card. Sales demos are also available upon request.

What integrations are supported by Hiver AI?
Hiver integrates with Google Workspace, Salesforce, HubSpot, Jira, Asana, Monday.com, Shopify, Zapier, Make, and supports custom connections via API and webhooks.

How does Hiver ensure data security and compliance?
Hiver uses encryption in transit and at rest. It supports SSO via SCIM provisioning and role-based access controls. Organizations can configure data retention policies as needed.

Who typically uses Hiver AI in their workflow?
Support teams across SaaS firms, logistics providers, manufacturers, educational institutions, financial services organizations, and healthcare use Hiver to manage customer communications efficiently.

What collaboration features does Hiver offer for teams?
Teams can use shared drafts to co-author replies, tag internal notes for context sharing, avoid duplicate responses with collision alerts, and track tasks from one workspace.

Are there seat requirements or billing rules for plans?
Each plan requires at least two seats. After five users are added, more licenses can be purchased in sets of five. Payment is due upfront; subscriptions renew automatically unless canceled.

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