Enterpret

Tool Introduction

Enterpret is an AI-powered platform that turns unstructured customer feedback into clear, actionable insights. Founded in 2020 by Varun and Arnav Sharma, it addresses a key challenge in product development: understanding the reasons behind customer behavior. Traditional metrics like conversion or churn don’t reveal what users think or feel. Enterpret uses custom natural language processing (NLP) models to analyze feedback from support tickets, surveys, reviews, and social media. This reduces manual work and connects product teams with real customer sentiment. Enterprises like Notion, Canva, and Vimeo use the platform to guide decisions and improve experiences.

Demo Available?

You can book a demo or request access by submitting a form. No credit card or enterprise status is required.

Tool's Accuracy

Users report strong accuracy in summarizing and categorizing unstructured feedback. Some manual adjustment is needed for custom taxonomies or granular data, especially in edge cases.

Aggregate Rating

4.5/5 stars (estimated from informal sources and limited reviews)

Detailed Overview

Centralizes multi-channel feedback using AI to help teams identify trends, pain points, and opportunities.

What Enterpret Does

Enterpret ingests qualitative feedback from channels like support conversations, surveys, reviews, and social media. It applies custom NLP models to tag, categorize, and analyze content. The platform unifies this data into a single view of customer sentiment. Users access real-time dashboards to track trends or investigate specific issues. Teams can customize taxonomies by function—product or marketing—and search by feature or segment. Integrations connect Enterpret with existing analytics tools.

Who Enterpret is for

Enterpret supports cross-functional teams such as product managers, user researchers, marketers, engineers, support leaders, and executives. It's ideal for organizations managing large volumes of customer input across digital touchpoints—especially those with complex portfolios that require scalable insight generation.

Top Differentiators

Custom AI Models: Built per customer using proprietary taxonomies and domain-specific data.
Unified Feedback Hub: Consolidates input from all teams and sources into one system.
Automated Categorization: Reduces manual tagging effort while ensuring consistent labeling.
Product-Focused Insights: Highlights issues that directly inform roadmap priorities.
Enterprise Security: Supports compliance needs with robust access controls.

Introductory Video

Founding Year

2020

Target Industry

B2B, Enterprise, SMB, SaaS, Technology, E-commerce, Fintech, Software

Available Integrations

Zendesk: Imports support tickets and enriches them with user properties and product usage data for pattern detection.
Front: Enriches tickets with customer context and uses machine learning to predict topics and reasons.
Salesforce Sales Cloud: Imports customer support data into the analytics platform.
Zoho Desk: Enables ingestion of support tickets for unified feedback analysis.
Qualtrics: Analyzes survey responses for deep insights; may require permissions or specific plan tiers.
SurveyMonkey: Collects and analyzes survey feedback through native integration.
Typeform: Connects structured survey responses for actionable insight generation.
Delighted: Streams survey responses into Enterpret for sentiment analysis.
Google My Business: Aggregates reviews, translates over 70 languages, and triggers real-time alerts on review spikes.
Apple App Store / Google Play Store / G2: Consolidates app and software reviews for centralized analysis.
Amplitude / Mixpanel: Joins behavioral data with feedback to understand user actions in context.
Slack: Notifies teams about new insights from customer feedback; may need Slack permissions.
Chorus / Gong / AWS Connect / Email: Adds voice and written feedback channels to the analytics stream.
Snowflake / Census: Supports ingesting or syncing data from warehouses for deeper analysis.
Discourse / Discord: Captures discussions from community platforms as part of the feedback loop.

Plans & Pricing

Enterpret offers custom pricing based on your data volume and the number of required integrations. No standard plans, tiers, or published rates are listed.

All pricing includes:

Unlimited user seats
Customer-specific machine learning models for feedback analysis
Dedicated data auditors for setup and ongoing model updates
Dedicated customer success manager
Dedicated communication channel, such as Slack or Teams
Weekly feedback taxonomy refreshes
3-month data backfill

There are no disclosed limits on API calls, storage, or seats. Overage policies, refunds, cancellations, or billing terms are not publicly outlined. To receive a quote, you must submit a form.

Features & Specs

Multi-Channel Feedback Ingestion: Connects with systems like help desks, surveys, app stores, social platforms.
Custom NLP Models: Trained on client-specific taxonomy and historical data for high relevance.
Automated Tagging and Categorization: Uses machine learning aligned with business-defined themes.
Real-Time Analytics Dashboards: Track sentiment shifts over time by topic or audience.
Advanced Search and Filtering: Explore by keyword, feature area, segment type, or emotion tag.
Customizable Taxonomies: Teams define categories based on workflows or departments.
Collaboration Tools: Share insights via reports; assign follow-ups across functions.
API Access: Public API available for importing or exporting structured results securely.

Security & Compliance

Data is encrypted in transit and at rest. Role-based access controls (RBAC) are implemented for user and data security. Single Sign-On (SSO) is supported. Enterpret trains custom models on customer data without using it across customers. SOC 2 compliance is referenced.

Industry Use-Cases

Software/SaaS

Enterpret helps product teams surface the top user pain points by analyzing support tickets, reviews, and surveys. Automated tagging ensures consistent insights across teams for better roadmap decisions.

E-commerce

Enterpret highlights rising complaint themes in high-volume support data, helping operations address issues quickly. It also tracks sentiment across social media and reviews to guide marketing strategies.

Fintech

Enterpret categorizes feedback related to regulatory changes, helping teams respond to urgent concerns fast. It also filters feature requests by segment to align development with high-value customer needs.

Tool's Alternatives

Qualtrics Customer Experience
Offers enterprise-scale omnichannel surveys and predictive analytics across structured and unstructured data. Excels at closed-loop planning but can be complex if focused only on unstructured insights.

Chattermill
Combines AI-driven sentiment detection with generative tools like Insight

Frequently Asked Questions

What types of feedback does Enterpret analyze?
Enterpret analyzes unstructured feedback from support tickets, surveys, reviews, and social media platforms using custom NLP models.

How is customer feedback categorized on the platform?
Feedback is automatically tagged and categorized using machine learning models aligned with each business's custom taxonomy.

What teams typically use Enterpret?
Cross-functional teams like product managers, marketers, engineers, support leads, and executives use Enterpret to extract insights from customer feedback.

Does Enterpret offer unlimited user access?
Yes. All pricing includes unlimited user seats across the organization regardless of role or function.

Which integrations are supported by Enterpret?
Enterpret integrates with tools like Zendesk, Salesforce, Qualtrics, Slack, Google Play Store, Amplitude, and Snowflake for multi-source data ingestion and analysis.

What security features does Enterpret provide?
Data is encrypted in transit and at rest. Role-based access controls (RBAC) and Single Sign-On (SSO) are supported. SOC 2 compliance is referenced.

Are the NLP models customized per customer?
Yes. Each customer receives a dedicated model trained on their historical data and taxonomy for domain-specific relevance.

Is there a public API available with Enterpret?
Yes. The platform provides API access to securely import or export structured feedback results as needed.

How can new users get started with a demo?
You can request a demo by submitting a form. No credit card or enterprise status is required to begin.

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