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    DoubleTick

    Unlock the full potential of WhatsApp for sales, marketing, and customer engagement.

    DoubleTick

    Unlock the full potential of WhatsApp for sales, marketing, and customer engagement.

    Tool Introduction

    DoubleTick is a mobile-first WhatsApp marketing and sales automation platform built by Apport Software Solutions Private Limited. It helps businesses engage customers, drive sales, and manage relationships using WhatsApp. The platform combines the WhatsApp Business API with CRM features, bulk messaging, chatbots, analytics, and commerce tools. Recognized as an official Meta Tech Partner, DoubleTick supports companies across industries like retail, jewelry, real estate, logistics, and education.

    Demo Available?

    DoubleTick offers a sales-led demo through a “Book a Demo” option on its site.

    Tool's Accuracy

    User reviews highlight reliable delivery, effective automation, and accurate analytics for campaigns. Some mention occasional issues with delivery and integration, but most feedback supports expected performance across key features.

    Aggregate Rating

    4.7/5 stars (based on 100+ verified reviews across the internet)

    Detailed Overview

    DoubleTick offers WhatsApp-based tools for marketing automation, sales enablement, support workflows, and real-time insights.

    What DoubleTick Does

    DoubleTick delivers end-to-end tools built on the WhatsApp Business API. It enables unlimited personalized broadcast messaging to saved or unsaved contacts using quick call-to-action buttons. Teams can schedule campaigns ahead of time and track results with detailed analytics. The cloud-based inbox centralizes communication across users with role-based access. AI-powered chatbots handle inquiries automatically. A commerce bot manages catalogs and payments directly within chats. The platform also integrates with tools like Shopify and Zapier.

    Who DoubleTick is for

    DoubleTick serves businesses using WhatsApp as a core engagement channel. Sales teams streamline outreach; support teams manage tickets in one place; marketers launch targeted campaigns; managers review real-time team data. It's valuable for distributed or remote operations in sectors like retail, jewelry, real estate, logistics, education, and e-commerce.

    Top Differentiators

    DoubleTick stands out with its mobile-first interface optimized for smartphones and rapid 2–3 day API setup. It allows unlimited bulk messaging to all contact types while securing data through number masking. Built-in CRM integration reduces onboarding steps. Real-time campaign metrics improve visibility into performance. Role-based ticketing enhances collaboration across teams.

    Introductory Video
    Founding Year

    2022

    Target Industry

    B2B, B2C, SMB, Enterprise, retail, jewelry, real estate, logistics, education, e-commerce

    Available Integrations
    • WooCommerce: Syncs online store with DoubleTick for automated order updates, delivery alerts, and customer follow-ups using WhatsApp templates.
    • Shopify: Enables WhatsApp-based order tracking, cart recovery, and customer messaging; setup guidance is less detailed than WooCommerce.
    • Zapier: Connects DoubleTick to apps like Google Sheets and Zoom for no-code automation; supports triggers and actions across workflows.
    • Pabbly Connect: Automates WhatsApp messaging and CRM updates based on events from linked tools; useful for sales or marketing use cases.
    • Google Sheets: Shares customer data or campaign lists with DoubleTick for segmented broadcasting or personalized messages via spreadsheets.
    • Zoho CRM: Syncs leads and conversations between Zoho and DoubleTick’s WhatsApp interface to support unified sales communication.
    • QuickSell: Supports lead capture and nurturing through WhatsApp; workflow details are not fully documented.
    • Leadsquared: Offers integration aimed at managing sales leads over WhatsApp; specific automation steps are not detailed.
    • Tally Prime: Targets accounting-related workflows such as financial reconciliation with order updates over WhatsApp in regional markets like India.
    • IndiaMART: Links B2B inquiries with WhatsApp-based engagement tools to support commerce-focused conversations in localized contexts.
    • Starter: $141.58/month billed yearly. Includes team inbox for 5 agents, bulk broadcasts to unlimited customers, customer segmentation, Google Sheets integration, mobile and web access, unlimited tags, 10 custom attributes, simple bots, up to 25000 segment list limit, 10 campaign broadcast scheduling, message search and filtering by tags or agents, chat assignment features, attachments support for various formats, tagging tools, welcome bot, order bot, stop bot, and simple journeys.
    • Pro: $217.8/month billed yearly. Adds to Starter with team inbox for 10 agents, roles and permissions control, number masking, automated ordering bot, third-party integrations, developer API access, agent and organisation analytics with reports, Excel export/import tools, unlimited segment list limit, complex journeys support, broadcast channel privacy controls, and 30 custom attributes.
    • Enterprise: Custom pricing per agent. Includes everything in Pro plus AI and ChatGPT bots integration options; complex journeys; special customizations; enterprise-grade features; special integrations; broadcast scheduling for up to 100 campaigns; and 50 custom attributes.

    All plans are billed annually in USD. WhatsApp conversation charges apply separately. You can send unlimited messages to unlimited customers across all plans.


    Pricing last verified: 01/17/2026
    Official Source: https://doubletick.io/pricing
    Disclaimer: Pricing is subject to change. Please confirm current pricing on the vendor site.
    Features & Specs
    • Bulk Broadcast Messaging: Send messages to unlimited contacts using personalization and CTA buttons.
    • Campaign Scheduling: Automate message timing for consistent outreach.
    • Cloud-Based Team Inbox: Manage conversations from one number with roles and ticket assignments.
    • AI-Powered Chatbots: Automate responses without coding to handle support tasks.
    • Order Booking Commerce Bot: Share product catalogs and process orders inside WhatsApp chats.
    • Real-Time Analytics: Monitor delivery rates and campaign effectiveness.
    • Team Productivity Reports: Track agent performance including response speed and conversion rates.
    • Third-Party Integrations: Connect easily with Shopify, Google Sheets, WooCommerce, Pabbly, Zapier.
    • Multiple WABA Number Support: Operate different business lines under one system.
    • Number Masking: Protect user identity by hiding customer contact info from agents.
    • Mobile-Friendly Interface: Designed for smartphone use by mobile-first teams.
    • Automatic Customer Data Storage: Save chat history and details automatically during interactions.
    • Supported Formats: Send text messages along with images, product links, payment links via WhatsApp.
    Security & Compliance
    • RBAC (Role-Based Access Control): Supported; users can assign roles and permissions within the team inbox and ticketing system.
    Industry Use-Cases

    Retail

    DoubleTick lets you send personalized product catalogs and updates on WhatsApp, schedule campaigns, and monitor results. You can also use the commerce bot to manage orders and payments in one place.

    Jewelry

    DoubleTick helps assign reps through its team inbox, protect client data with number masking, and share offers securely. Productivity reports track follow-ups and team performance for better sales outcomes.

    Real Estate

    Agents can centralize chats, assign tickets, and respond faster using chatbots in DoubleTick’s shared inbox. Broadcasting listings boosts visibility and scheduled follow-ups drive more inquiries.

    Logistics

    DoubleTick automates shipment updates and support messages on WhatsApp to ease workloads. Teams handle support tickets efficiently with role-based access and tracked resolution times.

    Education

    Schools use DoubleTick to share reminders, alerts, and automate FAQs via WhatsApp. Staff get a centralized inbox to manage queries with assigned tickets and monitored responses.

    Tool's Alternatives

    AiSensy
    Offers a no-code platform focused on e-commerce automation via WhatsApp. Features include chatbot flows, smart retargeting, cart recovery, and Click-to-WhatsApp ads.

    Wati
    Designed for teams needing basic chat tools. Provides a shared inbox, simple broadcasts, and quick setup. Best suited for startups or low-volume operations.

    Twilio
    Delivers enterprise-grade APIs for custom communication systems across channels. Appeals to developer teams

    Frequently Asked Questions

    What features does DoubleTick offer for WhatsApp marketing?
    DoubleTick supports unlimited bulk messaging with personalization, campaign scheduling, and real-time analytics. It includes AI chatbots, a commerce bot for catalogs and orders, role-based inboxes, and CRM integration.

    Which industries commonly use DoubleTick’s platform?
    DoubleTick serves businesses in retail, jewelry, real estate, logistics, education, e-commerce, B2B, B2C, SMBs, and enterprise sectors using WhatsApp as a core engagement channel.

    What are the pricing plans for DoubleTick in India?
    The Starter plan costs ₹2,500/month with 5 agents. The Pro plan is ₹3,500/month with 10 agents. Enterprise pricing is custom per agent. All plans are billed yearly and exclude 18% GST.

    Does DoubleTick integrate with other platforms or CRMs?
    Yes. DoubleTick integrates with Shopify, WooCommerce, Google Sheets, Zoho CRM, Zapier, Pabbly Connect, Leadsquared, QuickSell, Tally Prime, and IndiaMART to support sales workflows and automation.

    How does team collaboration work inside DoubleTick?
    A shared cloud-based inbox enables communication from one number. Role-based access allows ticket assignments and permissions by user role to streamline support or sales tasks across teams.

    Can I use DoubleTick on smartphones only?
    Yes. The platform is mobile-first and optimized for smartphone use by distributed or mobile-heavy teams needing WhatsApp automation tools on the go.

    What chatbot capabilities are available in DoubleTick?
    DoubleTick offers AI-powered chatbots that automate responses to customer inquiries without coding. These bots can assist in handling support tasks directly within WhatsApp chats.

    How does DoubleTick handle customer privacy during chats?
    Number masking hides customer contact details from agents to protect user identity while maintaining secure communication within the platform's inbox system.

    Is there a trial or demo available for new users?
    A sales-led demo can be scheduled using the “Book a Demo” option on the website to explore product features before subscribing.

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