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    Respond io

    Conversation-Led Growth™ — where every chat becomes an opportunity for business growth.

    Tool Introduction

    Respond.io is an AI-powered customer conversation management platform that helps businesses unify interactions from messaging apps, email, and voice into one workspace. Launched in 2017 as Rocketbots in Hong Kong, it rebranded to Respond.io in 2020 and now operates from Kuala Lumpur, Malaysia. The platform supports over 10,000 brands across more than 85 countries. Recognized as a Meta Business Partner and TikTok Marketing Partner, Respond.io delivers tools built for how customers actually communicate—through messaging apps—enabling companies to manage conversations at scale and drive business growth.

    Demo Available?

    Respond.io offers a 7-day free trial of the Growth plan for up to 5 users with no credit card required. You can also book a personalized sales demo online.

    Tool's Accuracy

    Respond.io reports that its AI resolves about 74% of conversations without human input. The platform handles over 140 million messages monthly across multiple messaging apps.

    Aggregate Rating

    4.5/5 stars (based on 392+ verified reviews across the internet).

    Detailed Overview

    Respond.io centralizes omnichannel conversations with automation and AI Agents designed for high-volume B2C teams.

    What Respond.io Does

    Respond.io unifies customer conversations from WhatsApp Business, Facebook Messenger, Instagram Direct Messages, Telegram, WeChat, LINE, Viber, email, and voice into one inbox. It enables businesses to capture leads across channels, convert them using AI-powered routing and qualification tools, then retain them through automated follow-ups. AI Agents handle FAQs, bookings, payments, product recommendations, and multilingual communication. Real-time dashboards track agent performance and conversation outcomes.

    Who Respond.io is for

    Respond.io serves medium to large B2C companies managing high conversation volumes. Teams in retail, healthcare, travel, education services or automotive use the platform for lead capture via Meta or TikTok ads; sales qualification; support inquiries; and operational coordination across distributed teams handling thousands of chats daily.

    Top Differentiators

    Respond.io was built specifically for messaging workflows—not adapted from email systems—offering advanced channel-specific capabilities. Its product-led approach drives strong organic discovery online. With over eight years of category leadership and preferred status with Meta and TikTok platforms, Respond.io gains early feature access ahead of competitors. It excels in managing Southeast Asia’s complex messaging app ecosystem.

    Introductory Video
    Founding Year

    2017

    Target Industry

    B2C, SMB, Enterprise, Retail, Education, Healthcare, Travel, Automotive, E-commerce, Professional Services

    Available Integrations
    • WhatsApp Business Platform: Supports chats, calls, and campaigns with WhatsApp Coexistence on the same number.
    • Facebook Messenger: Enables unified inbox management for team-based messaging.
    • Instagram: Connects messaging to a shared team inbox for streamlined conversation handling.
    • TikTok Business Messaging: Beta integration that supports customer messages via TikTok.
    • Telegram: Allows teams to manage Telegram chats in a centralized inbox.
    • Viber: Supports Viber conversations alongside other channels in one platform.
    • LINE: Integrates LINE messaging into the shared communication workspace.
    • WeChat Official Accounts: Enables message handling from WeChat within Respond.io.
    • HubSpot: Syncs contact data, edits properties, and automates outreach using workflows.
    • Salesforce, Pipedrive, Zoho CRM, ActiveCampaign: Support contact syncing and deal workflows.
    • Shopify, WooCommerce, Magento: Enable order updates and cart recovery notifications.
    • Gmail, Outlook, IMAP/SMTP: Consolidate email with chat and voice in one inbox.
    • Google Sheets: Adds or updates rows based on contact activity or message variables.
    • Zendesk: Manages service tickets linked to customer conversations.
    • Slack: Sends alerts when new conversations start on Respond.io.
    • Dialogflow, Rasa, IBM Watson: Power bots across all connected channels.
    • Facebook Lead Ads, TikTok Messaging Ads: Allow lead management directly from campaigns.
    • Starter: $79/month billed annually. Includes 5 user seats and unlimited monthly active contacts. Features team and custom inboxes, mobile app, AI Prompt, AI Assist, basic reports, two-factor authentication, and growth widgets. Extra users cost $12/month.
    • Growth: $159/month billed annually. Includes 10 user seats and 1,000 monthly active contacts. Adds AI Agents trained on business knowledge, automated workflows, advanced reporting, broadcasts, CRM integrations including HubSpot and Zapier, API access, and data export. Extra users cost $20/month. Overage is $12 per 100 contacts.
    • Advanced: $279/month billed annually. Includes all Growth features plus AI voice for calls, Salesforce integration, webhooks, custom channels, multiple workspaces, phone number and email masking, and SSO. Comes with 10 user seats and 1,000 monthly active contacts. Extra users cost $24/month. Overage is $15 per 100 contacts.
    • Enterprise: Custom pricing. Offers unlimited user seats and configurable contact limits. Includes all Advanced features plus increased API rate limits and more workspaces.

    All plans include a 7-day free trial with access to Growth plan features for up to 5 users and 1,000 contacts.

    Annual billing provides a 20% discount compared to monthly billing.

    AI usage is included at no extra cost on self-service Growth, Advanced, and Enterprise plans.


    Pricing last verified: 01/23/2026
    Official Source: https://respond.io/pricing
    Disclaimer: Pricing is subject to change. Please confirm current pricing on the vendor site.
    Features & Specs
    • Unified Inbox: Consolidates WhatsApp Business, Messenger apps, email streams, VoIP calls into one interface.
    • Customer Profiles: Syncs data from CRMs like Salesforce or HubSpot; includes preferences and past interactions.
    • AI Agent Functions: Handles FAQs; qualifies leads; manages bookings; shares payment info; routes chats by rules.
    • Multilingual Support: Enables service in multiple languages without needing language-specific staff.
    • Automations & Workflows: Sets routing logic based on inquiry type or team availability.
    • Campaign Management: Launches promotions via chat apps; tracks ad clicks to conversions with Meta/TikTok links.
    • Analytics & Reporting: Real-time dashboards show KPIs like conversion rates or agent response times.
    • CRM Integrations: Connects with leading systems to sync profiles automatically.
    • Reliability: Maintains 99.999% uptime under heavy chat volume for enterprise-grade stability.
    Security & Compliance

    Respond.io holds ISO 27001 certification and complies with GDPR standards. The company is headquartered in Kuala Lumpur, Malaysia. Public documentation does not specify encryption protocols or data residency details.

    Industry Use-Cases

    Retail and E-Commerce

    Respond.io helps retailers manage customer inquiries from WhatsApp, Messenger, and Instagram in one place. AI Agents handle product questions and route serious buyers to human staff for closing sales.

    Education and Student Recruitment

    Education consultancies use Respond.io to unify inquiries across messaging channels. AI Agents answer program questions and route qualified leads to counselors, improving enrollment conversion and lead tracking.

    Healthcare and Appointment Management

    Healthcare providers integrate Respond.io with scheduling systems. Patients book appointments through messaging apps, receive automated reminders, and get follow-ups that support ongoing care engagement.

    Travel and Hospitality

    Hotels and agencies manage booking conversations with Respond.io across messaging apps. AI Agents assist with availability questions; human agents finalize reservations, supported by automated pre- and post-stay messages.

    Automotive Sales and Service

    Auto dealerships use Respond.io to handle vehicle inquiries via messaging apps. AI Agents provide pricing info, while the platform tracks interactions across both sales leads and service appointment requests.

    Tool's Alternatives

    Intercom
    A customer communication tool combining chat, email, SMS, and social messaging. It offers AI chatbots and product tours but has fewer native integrations with TikTok or WhatsApp.

    Zendesk
    A support-focused platform integrating live chat, email, phone, and social tools. It excels at ticketing workflows but is less suited for marketing or sales-driven interactions.

    Frequently Asked Questions

    What messaging channels does Respond.io support in its unified inbox?
    The platform supports WhatsApp Business, Messenger, Instagram Direct, Telegram, WeChat, LINE, Viber, email, and voice. These are consolidated into one shared inbox for teams to manage conversations efficiently.

    What AI features are included with Respond.io?
    AI Agents handle FAQs, lead qualification, booking requests, multilingual replies, product recommendations, and payment info. They also route chats using rules and automation to reduce manual workload on high-volume teams.

    How much does the Starter plan cost and what’s included?
    The Starter plan costs $79/month when billed annually. It includes 5 users, unlimited Monthly Active Contacts, team inboxes, mobile app access, contact tools, supervisor dashboards, AI Prompts and Assist features.

    Which CRM systems can Respond.io integrate with?
    Respond.io integrates with Salesforce, HubSpot, Zoho CRM, Pipedrive, and ActiveCampaign. These integrations sync customer data automatically to support sales workflows across messaging platforms.

    Who typically uses Respond.io in their business operations?
    Medium to large B2C companies use it in retail, healthcare, education services or automotive industries. Teams use the platform for lead capture from ads, customer support via chat apps and operational coordination.

    Does Respond.io offer a free trial or demo option?
    Yes. A 7-day free trial of the Growth plan is available for up to 5 users without requiring a credit card. Personalized demos can also be scheduled directly through the website.

    What uptime reliability does the platform provide for enterprise users?
    Respond.io maintains 99.999% uptime during heavy chat volumes. This ensures stability for businesses managing thousands of conversations across multiple channels.

    What security standards does Respond.io comply with?
    Respond.io holds ISO 27001 certification and complies with GDPR requirements to support secure handling of customer data during messaging interactions.

    How do pricing plans handle user limits and overages?
    Each plan includes a set number of users and Monthly Active Contacts. Additional users are available at fixed rates; contact overages are charged per 100 contacts without disrupting service access.

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