Name: Make.com
Brand: Make.com

Tool Introduction

Make.com is a low-code, cloud-based automation platform that helps individuals and teams streamline work by connecting apps and services. It offers a visual workflow builder that supports complex logic, enabling users to automate tasks without writing code. Make.com evolved from Integromat, adding scalability and enterprise-grade features to meet growing business demands. With built-in AI tools and an extensive library of integrations, the platform suits both technical and non-technical users aiming to reduce manual work.

Demo Available?

Make.com offers a Free plan with no time limit or credit card required as a perpetual trial.

Tool's Accuracy

User reviews describe Make.com as highly accurate for automating supported scenarios. Complex workflows may need careful setup, and third-party API changes can affect execution until resolved.

Aggregate Rating

4.6/5 stars (estimated from informal sources and limited reviews)

Detailed Overview

Make.com combines visual design with advanced logic to automate cross-platform workflows for technical and non-technical users.

What Make.com Does

Make.com provides a drag-and-drop interface to build automated workflows called “scenarios.” These scenarios use triggers, actions, and conditions across multiple services. The platform supports conditional branching, error handling, data transformation, real-time execution via webhooks, and scheduled tasks. Users can also access an AI assistant for help designing workflows or integrate AI tools like ChatGPT through dedicated modules.

Who Make.com is for

Make.com serves non-technical business users who want no-code automation. It's also built for IT professionals automating complex systems. Teams of any size—from startups to enterprises—can use it across departments like marketing, finance, HR, operations, and customer support. Agencies managing client workflows also benefit from its collaborative features.

Top Differentiators

Visual workflow builder: View entire workflows at once using a clear drag-and-drop interface.
Advanced customization: Supports conditional paths, loops, error handling, and data mapping.
Large app ecosystem: Connects with hundreds of SaaS tools or any public API.
Flexible triggers: Run workflows instantly via webhooks or on custom schedules.
Team collaboration: Share scenarios and document processes inside the platform.
AI integration: Use built-in AI modules or get assistance from an onboard AI helper.

Introductory Video

Founding Year

2012

Target Industry

B2B, B2C, SMB, Enterprise, Agencies, IT Departments, Marketing, E-commerce, Finance, Customer Support, Operations

Available Integrations

Google Sheets: Used for logging data, enabling automated reports with bulk operations and conditional logic.
Slack: Supports automated messages, file uploads, and cross-channel alerts within workspaces.
Shopify: Manages orders, inventory, and customers in multi-step e-commerce workflows.
Salesforce: Enables lead routing, contact sync, and custom field mapping with detailed CRM control.
HubSpot: Powers marketing automation, contact updates, and campaign tracking using conditional triggers.
Trello: Automates task creation and board management with support for advanced list processing logic.
HTTP module & webhooks: Connects to any API-enabled service not in the official library using manual configuration.

Free: Includes 1,000 credits/month, up to 2 active scenarios, 15-minute minimum scheduling interval, 5-minute max scenario execution time, 512MB data transfer, 5MB file size limit, 7-day log storage. Features include no-code builder, 3,000+ apps, Make + AI tools such as AI Content Extractor and AI Agents (beta), and two-factor authentication.
Core: Price based on 10k credits/month. Adds unlimited active scenarios, 1-minute scheduling interval, 40-minute execution time, 5GB data transfer, 100MB file size limit, 30-day log storage. Includes API access with a rate limit of 60 calls/minute and technical support. Designed for freelancers and solopreneurs.
Pro: Price based on 10k credits/month. Includes all Core features plus priority execution, custom variables and functions, full-text log search. API access increases to a rate limit of 120 calls/minute. File size limit increases to 250MB.
Teams: Adds unlimited users and roles, analytics dashboard, audit logs, template sharing, custom apps. Provides yearly billing flexibility and high-priority guidance. Maintains Pro specs with a higher API rate limit of 240 calls/minute and file size up to 500MB.
Enterprise: Offers all Teams features plus overage protection, compliance support, enterprise apps access, SSO integration, on-prem agent deployment. Enhances limits: API rate at 1,000 calls/minute, file size up to 1GB (1,000MB), and log storage for up to 60 days.

Pricing last verified: 01/16/2026
Official Source: https://www.make.com/en/pricing
Disclaimer: Pricing is subject to change. Please confirm current pricing on the vendor site.

Features & Specs

Visual Scenario Builder: Create automations using an intuitive drag-and-drop editor.
Triggers, Actions & Conditions: Automate based on events like new emails or form entries.
Conditional Logic: Build if/then branches with support for loops and error recovery paths.
Data Transformation Tools: Format JSON, CSV, XML between connected systems easily.
App Integrations: Includes Google Workspace, Slack, Shopify, HubSpot, Salesforce—plus many more.
Webhooks Support: Enable real-time event-driven automations with external systems.
API Module Access: Connect to public APIs using HTTP requests within your scenarios.
AI Assistant & Modules: Get workflow suggestions or add text generation via ChatGPT-style models.
Error Handling Settings: Configure alerts or retries when steps fail during execution.
Analytics Dashboard: Monitor performance stats across all scenarios in one place.
Role-Based Access Control (RBAC): Set fine-grained permissions by user role or team function.
Scenario Documentation Tools: Add context directly into your scenario designs as notes or labels.
Reusable Components Feature: Save time by reusing automation blocks in other projects.
Cloud-Based Execution Engine: Run everything online; accessible from any device with internet access.
Make Grid (Beta): Visualize all organizational automations together as one connected map view.
Collaboration Features: Workspaces allow

Security & Compliance

Data is encrypted in transit using TLS/SSL protocols and at rest using advanced encryption standards. Role-Based Access Control allows granular permission settings for teams. Enterprise users can enable Single Sign-On through identity providers. Users can delete scenarios along with their data under governed policies. Make.com stores data on cloud infrastructure with region-based options depending on the plan. No major security incidents are publicly reported, and system uptime is tracked via a public status page.

Industry Use-Cases

Marketing

Make.com connects tools like Typeform and HubSpot to automate lead capture, segmentation, and email outreach. It also consolidates ad data for faster campaign analysis and reporting.

E-commerce

The platform syncs Shopify with spreadsheets and warehouse systems to manage inventory. It automates order transfers to fulfillment partners and updates customers via email or SMS.

Finance

Make.com links Stripe with QuickBooks to auto-generate invoices and match payments. It also routes expense reports from forms to managers, updating accounting tools once approved.

IT/Operations

The platform integrates Zendesk with Slack for real-time ticket alerts. It automates onboarding by creating user accounts across multiple systems when new staff join.

Customer Support

Make.com unifies support tickets from WhatsApp, email, and Zendesk into one dashboard. It also automates follow-up messages after ticket resolution to boost satisfaction.

Tool's Alternatives

Zapier
Offers over 7,000 app integrations with fast setup for simple workflows. Best suited for users prioritizing app coverage over complex automation logic.

n8n
Open-source platform focused on extensibility and self-hosting. Allows full data control but requires technical familiarity to configure complex automations.

Knack
Combines no-code automation with database building. Ideal for creating business apps but less focused on broad third-party integration.

Relay.app
Emphasizes collaborative workflow design and ease of use. Offers team-based scenario building but has fewer integrations than Make.com.

Frequently Asked Questions

What is Make.com used for?
Make.com automates workflows across apps and services using a visual, no-code interface. It supports triggers, conditions, and advanced logic to streamline tasks in marketing, e-commerce, IT, finance, and customer support.

How much does Make.com cost?
Plans start with a Free tier offering 1,000 monthly operations. Paid plans begin at $9/month for Core, $16/month for Pro, and $29/month for Teams. Enterprise pricing is customized based on business needs.

Which apps can I integrate with Make.com?
Make.com connects with platforms like Google Sheets, Slack, Shopify, Salesforce, HubSpot, and Trello. It also integrates with any public API using HTTP modules or webhooks for custom connections.

Does Make.com require coding knowledge?
No coding is required. The platform uses drag-and-drop tools to design scenarios visually. It’s suitable for both non-technical users building simple automations and IT professionals handling complex logic.

What AI features does Make.com offer?
Users can access an AI assistant to help build workflows or add AI functions using built-in modules powered by models like ChatGPT for text generation or decision-making tasks.

Is there a free version of Make.com available?
Yes. The Free plan includes up to 1,000 monthly operations, access to over 2,000 apps, two active scenarios, basic scheduling every 15 minutes, filters and routers—all without requiring a credit card.

How secure is data on Make.com?
Data is encrypted in transit with TLS/SSL and at rest using advanced encryption standards. Role-Based Access Control sets permissions by user role. Enterprise plans include SSO support and audit logging options.

Can teams collaborate within Make.com?
Yes. Teams can share scenarios through workspaces. Features include role-based access control and scenario documentation tools that allow users to annotate workflows directly inside the builder.

What industries commonly use Make.com?
Industries include marketing automation with HubSpot or Typeform; e-commerce via Shopify; finance integrations like Stripe plus QuickBooks; IT support linking Zendesk with Slack; and customer service ticketing tools.

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Make.com

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