eesel AI

Tool Introduction

eesel AI is an enterprise-grade platform built to automate customer support and internal knowledge management. It uses a company’s existing content—like help articles, past tickets, and documentation—to deliver fast, accurate answers. Designed for ease of use, the tool supports rapid setup, no-code customization, and detailed testing before deployment. eesel AI helps organizations scale support without adding headcount while maintaining brand tone and accuracy across channels.

Demo Available?

Eesel AI offers a 7-day free trial for all plans with full feature access and no credit card required.

Tool's Accuracy

Users report Eesel AI reliably answers internal questions by indexing documentation, tickets, and help desk content. Simulation mode helps validate effectiveness using historical data before deployment.

Aggregate Rating

4.6/5 stars (estimated from informal sources and limited reviews)

Detailed Overview

A self-serve platform that automates customer service and internal support with multi-channel AI agents trained on company knowledge.

What eesel AI Does

eesel AI connects to company systems to create custom AI agents that automate responses across help desks, chats, and websites. It learns from help centers, past tickets, Confluence pages, Google Docs, macros, and more. You can deploy it as a fully autonomous agent or as a co-pilot suggesting replies. It also triages tickets by tagging or routing them and serves employees via chat integrations like Slack or Teams. All actions are controlled through a no-code editor with simulation tools for pre-launch testing.

Who eesel AI is for

eesel AI supports customer service teams handling repetitive queries; IT and operations managing internal knowledge; sales teams needing instant prospect answers; and companies scaling support workflows efficiently. It's ideal for startups through enterprises in sectors like SaaS, e-commerce, fintech, or healthtech. Both technical and non-technical users can deploy it without heavy engineering work.

Top Differentiators

Broad Knowledge Coverage: Ingests full documentation sets including past tickets.
Fast Setup: One-click integrations enable quick deployment without engineers.
Pre-Launch Testing: Sandbox mode simulates performance on historical data.
Custom Workflows: No-code controls define actions and escalation paths.
Privacy by Design: Customer data isn't used to train third-party models.
Global Support: Works in over 80 languages across multiple platforms.

Introductory Video

Founding Year

2020

Target Industry

B2B, SMB, Enterprise, E-commerce, SaaS, Fintech, Healthtech

Available Integrations

Zendesk: Automates frontline support, drafts replies, and triages tickets using historical tickets and macros within Zendesk.
Freshdesk: Handles ticket automation and reply drafting with training on help center content, PDFs, and Google Docs.
Jira Service Management: Automates Tier 1 ticket responses with tagging, routing, and customizable AI actions for repetitive queries.
Confluence: Answers questions using internal documentation from Data Center or Server editions of Confluence spaces.
Google Docs: Trains the AI on company documents to provide answers based on internal knowledge.
Shopify: Supports e-commerce by accessing product catalogs and customer data to deliver real-time answers.
Front: Offers AI-suggested replies and knowledge search directly in the Front interface for streamlined agent workflows.
Gorgias: Enables automated support using existing macros and ticket data from the Gorgias platform.
Intercom: Delivers automated frontline support through integration with Intercom’s help desk environment.
Microsoft Teams: Allows employees to query company knowledge via internal chat through multi-bot setups inside Teams.
Slack: Supports internal chat-based access to company knowledge with multi-bot team functionality through Slack channels.

Plans & Pricing

Team: $299/month billed monthly, or $239/month with annual billing (20% discount). Includes training on website and documentation, AI Copilot for helpdesk, Slack integration, reporting, up to 3 bots, and 1,000 interactions per month.

Business: $639/month billed monthly, or $511/month with annual billing. Adds AI Agent for helpdesk, training on past tickets, Microsoft Teams integration, AI actions like ticket triage and bulk simulation over past tickets, EU data residency, unlimited bots, and 3,000 interactions per month.

Custom: Contact sales for pricing. Offers orchestration of multiple AI agents in workflows, advanced AI actions including API calls and custom integrations, custom data retention policies, advanced security controls, and unlimited interactions.

There are no per-message or per-ticket fees. If the monthly interaction limit is reached, the AI stops functioning until you buy more credits or upgrade your plan. Cancellation is self-service via Stripe; bots pause if payment lapses and resume after payment. Payment through Atlassian Marketplace is supported with similar pricing.

Features & Specs

Instant Answers: Delivers accurate responses using real company data sources like documents and tickets.
Seamless Integrations: Connects easily to platforms such as Zendesk, Freshdesk, Notion, Google Docs.
Multi-Channel Support: Handles queries via email forms, live chat widgets, Slack/Teams messages.
Customizable Behavior: No-code workflow editor defines logic rules and agent personality.
Simulation Mode: Runs tests against ticket history to measure effectiveness before launch.
AI Copilot: Drafts replies for agents to speed up response times with consistent language.
AI Triage Automation: Tags or closes tickets based on rules you set up in minutes.
Internal Assistant Chatbot: Helps employees access information instantly inside Slack or Teams.
Embeddable Website Widgets: Offers 24/7 automated help directly on sites or apps.
Language Support: Supports communication in more than 80 languages worldwide.
Custom API Actions: Triggers lookups like refunds or order checks via external APIs you connect.
Multiple Bots Per Team: Use different bots for different departments under one system setup.
Performance Dashboard: Tracks resolution rates along with impact on costs and time saved.
Privacy Controls Included: Choose what data eesel AI can see or use at any time.

Security & Compliance

eesel AI uses end-to-end encryption for data in transit and at rest. Customer data is contractually excluded from training third-party AI models. The platform emphasizes full user control over accessible information.

Industry Use-Cases

E-commerce

eesel AI resolves repetitive order, return, and product inquiries by learning from past tickets and macros. It also accelerates new agent onboarding through internal chat access to accurate documentation.

SaaS/Technology

eesel AI improves self-service by embedding into help centers and learning from product docs and tickets. It also boosts internal productivity by acting as a Slack-based knowledge assistant.

Fintech/Regulated Industries

eesel AI ensures compliant support by following SOPs and escalating complex requests. It also provides 24/7 coverage with chatbots that handle routine queries without increasing team size.

Tool's Alternatives

Intercom
Offers live chat, automation, and a unified messaging interface. Strong native features but less flexible outside its ecosystem.

Landbot
Provides a no-code chatbot builder for support automation. Accessible design but depends on third-party tools for deep integrations.

Boost.ai
Delivers scalable AI agents with pre-trained models. Suited for complex workflows but may require custom contracts.

Verloop.io
Supports omnichannel messaging across WhatsApp, Messenger, and more. Broad coverage but advanced features may need custom development.

Frequently Asked Questions

What does eesel AI do for customer support teams?
eesel AI automates support by learning from help articles, tickets, and documentation to answer questions. It works across websites, chats, Slack, Teams, and help desks using AI agents or co-pilot suggestions.

How long is the free trial and what's included?
The platform offers a 7-day free trial with full feature access across all plans. No credit card is required during the trial period.

What are the differences between the Team and Business plans?
Team includes up to 3 bots and 1,000 interactions monthly. Business adds Microsoft Teams integration, unlimited bots, 3,000 interactions per month, AI ticket triage, EU data residency, and training on past tickets.

Which platforms does eesel AI integrate with?
eesel AI integrates with Zendesk, Freshdesk, Intercom, Gorgias, Shopify, Google Docs, Confluence (Server/Data Center), Jira Service Management, Front, Slack, and Microsoft Teams.

Can eesel AI be customized without coding skills?
Yes. The no-code editor allows users to define logic rules and behavior. Pre-launch simulation tools test agent performance using historical data before going live.

What happens when interaction limits are reached?
If a plan’s interaction limit is exceeded in a month, the AI stops working until credits are added or the plan is upgraded. There are no per-ticket fees.

Is eesel AI suitable for internal company support needs?
Yes. It powers internal assistants in Slack or Teams that help employees access documentation instantly. It also automates IT ticket handling via connected systems like Jira Service Management.

Does eesel AI protect customer data privacy?
Customer data stays private by design. It's encrypted in transit and at rest. Data isn’t used to train third-party models and admins control what information is accessible.

Who typically uses eesel AI across industries?
It supports startups through enterprises in SaaS, e-commerce, fintech, healthtech sectors—ideal for customer service teams and operations managing repetitive queries or internal knowledge workflows.

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